At HudsonCam, we understand that receiving your laboratory equipment, instruments, and supplies quickly and intact is critical to your operations. Below are our shipping methods, processing schedules, and delivery guidelines.
1. Order Processing Times
Standard Orders: Most orders placed Monday through Friday are processed and dispatched within 1 to 2 business days.
Precision / Fragile Equipment: Sensitive equipment (e.g., optical microscopes, calibrated meters) undergoes a preliminary inspection and protective packaging prior to dispatch, which may add 24 hours to processing times.
Cut-Off Time: Orders placed after 2:00 PM EST or over the weekend will begin processing on the following business day.
2. Shipping Rates & Delivery Methods
Shipping costs are calculated at checkout based on package weight, dimensions, and delivery destination. We partner with reliable commercial carriers (USPS, FedEx, UPS) to ensure safe transit.
3. Specialized Packaging & Discrete Shipping
Protective Packaging: Fragile items, such as glass vials and precision optical equipment, are packed using shock-absorbent materials and double-walled containers to prevent breakage in transit.
Discrete Shipping: All orders are shipped in plain, plain-labeled outer boxes or padded mailers. Shipments reference our logistics/billing name without exposing specific product details on the exterior label.
4. Tracking & Order Updates
Once your order ships, you will automatically receive a Shipping Confirmation Email containing your tracking number and carrier details. Please allow up to 24 hours for the tracking link to show active status on the carrier’s portal.
5. Shipping Restrictions & P.O. Boxes
P.O. Boxes: Standard supplies and small packages can be delivered to P.O. Boxes via USPS. However, heavy equipment, large cases of glassware, or high-value shipments require a physical street address for delivery via UPS or FedEx.
Adult Signature Requirements: High-value equipment orders may require a signature upon delivery to prevent loss or theft.
6. Damaged or Lost Packages
We handle fragile scientific products with care, but if transit issues occur:
Damaged in Transit: If your package arrives visible damaged or if internal glassware/equipment is broken, notify us within 5 business days at support@hudsoncam.com. Please keep all original packaging materials and photos of the damage for insurance claims.
Lost or Delayed Shipments: If your tracking number shows no updates for more than 5 business days, please reach out to our team so we can open a tracer investigation with the carrier.
7. Contact Us
If you have custom shipping requests, freight inquiries for bulk orders, or shipping address updates, please reach out to us:
Website: hudsoncam.com
Email: support@hudsoncam.com