Hudson CAM

Refund & Return Policy

 

 

At HudsonCam, we strive to supply reliable, high-quality laboratory equipment, glassware, and research accessories. If you are not entirely satisfied with your purchase, we are here to help. Please review our return and refund guidelines below.

1. Return Eligibility & Window

We accept return requests on eligible products within 30 days of delivery. To qualify for a return:

Lab Essentials

 

  • Items must be unused, unopened, and in their original packaging with all factory seals, manuals, and accessories intact.

    The Lab Depot

     

  • Equipment (e.g., microscopes, electronic meters) must be in brand-new, resalable condition without cosmetic or technical alterations.

    Medical and Lab Supplies

     

  • Proof of purchase (order number or invoice) is required for all returns.

    Signifyd

     

2. Non-Returnable Items

Due to safety, hygiene, and contamination standards inherent to scientific products, the following items cannot be returned:

  • Opened Consumables: Vials, caps, tubing, pipettes, or chemicals where the protective seal or original packaging has been opened or tampered with.

    Medical and Lab Supplies

     

  • Used Labware: Any equipment or glassware that has come into contact with liquids, chemicals, biological samples, or hazardous substances.

  • Custom or Special Orders: Non-standard equipment sourced or manufactured specifically upon customer request.

  • Clearance / Final Sale Items: Products explicitly designated as non-returnable at checkout.

    Signifyd

     

3. Return Merchandise Authorization (RMA) Process

To ensure your return is logged and processed accurately, all returns require prior approval. Do not ship items back without an RMA number.

The Lab Depotі ще 1

 

 

1
 
Request an RMA
Step 1

Email support@hudsoncam.com within 30 days of delivery. Include your order number, the item(s) you wish to return, and the reason for the return.

2
 
Receive Authorization
Step 2

If approved, our support team will email you an RMA number along with specific return shipping address instructions.

3
 
Package Securely
Step 3

Pack the item in its original box, inside a sturdy outer shipping container. Clearly write your RMA number on the exterior of the outer shipping box.

4
Ship the Order
Step 4

Ship the package using a trackable carrier service (USPS, FedEx, or UPS). Save your tracking details for your records.

 

4. Shipping Costs & Restocking Fees

  • Customer Responsibility: Unless the return is due to our error (e.g., wrong item sent) or a verified product defect upon arrival, return shipping costs are the customer’s responsibility. Original shipping charges are non-refundable.

    The Lab Depotі ще 1

     

  • Restocking Fee: Approved standard returns may be subject to a 15% restocking fee to cover handling, inspection, and repackaging.

    Medical and Lab Supplies

     

5. Damaged, Defective, or Incorrect Items

Please inspect your shipment immediately upon arrival.

If your package arrives damaged in transit or contains an incorrect/defective item:

  1. Contact us within 5 business days of delivery at support@hudsoncam.com.

  2. Provide photos showing the damaged product, the packaging materials, and the exterior box.

    The Lab Depot

     

  3. We will provide a prepaid shipping label and issue a replacement or full refund (including shipping) at no additional charge once verified.

    Shippo

     

6. Refund Processing Time

Once your return is received at our facility, please allow 3–5 business days for our team to inspect the merchandise.

  • Approval: Upon passing inspection, your refund (minus applicable shipping or restocking fees) will be processed to your original payment method.

    Science Interactive Student Help Guides

     

  • Credit Timeline: Most card issuers take 3–7 business days to post the credit to your statement once issued.

Contact Support

For questions about your order or to initiate a return request: